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| Delivery |
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How quickly will my order be shipped |
| We aim to despatch all orders within two working days or sooner, but please allow for up to seven working days for despatch during peak periods. We hold ample stocks of all the lines, but if we have run out of a popular line, we will email to you a forecast despatch date. You will then have the option of substituting the unavailable item(s) with similar alternatives, waiting for your original choice or cancelling those items(s) for an immediate refund through your credit or debit card or by cheque (if payment was made by this method). |
Will I be charged for Packing & Postage |
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Packing is FREE* and Postage is FREE for all orders over £30.00 to addresses in England, Wales and Scotland (Lowlands) – regardless of the number of items ordered.
For orders under £30.00 we charge a modest £2.95 for carriage/postage.
For the Highlands and certain other areas within the United Kingdom, the carriage charge varies. The correct carriage charge will either be automatically added to the shopping cart at checkout or the order will be referred to CustomerCare@directschoolwear.co.uk for calculation of carriage. If you do not wish to pay the carriage charge listed, you can cancel your order online before you click on any of the payment options listed. Even if you do click on one of the payment methods and then change your mind, you can still cancel your order by clicking on ‘Return to Direct Schoolwear’. |
Overseas Orders: All orders from outside of the United Kingdom will automatically be referred to CustomerCare@directschoolwear.co.uk for review and calculation of courier charges. We will then load the order with courier charges back on the system and send you an email inviting you to review your order at www.directschoolwear.co.uk. After you have reviewed your order including courier charges, you have the option to pay for the goods ordered or you may cancel the order. Packing is absolutely FREE in all cases. Please note that the prices do not include any local duties or taxes of the destination country.
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Delivery Address |
If you pay by credit or debit card, during Checkout you will have the option to choose delivery to the card holder’s address or an alternative address such as your neighbour’s or your office/workplace. When we receive your order, if the delivery address is different to your credit card or debit card account address, CustomerCare@directschoolwear.co.uk will send you an email to confirm the correct address for delivery. This is for your safety and security. |
Tracking my Order |
All packages to UK mainland are sent by secure Royal Mail Recorded Delivery or similar parcel delivery service and have to be signed for on delivery. An email with a tracking number will be sent to you after your order has been despatched and you will be able to track the package(s) online. If you have any query about the delivery of your package, please email to us your unique order number and query to CustomerCare@directschoolwear.co.uk; we will investigate immediately and we aim to reply to you within two working days or sooner.
All packages to overseas addresses are sent via a reliable international courier service and have to signed for on delivery. An email with a tracking number will be sent to you after your order has been despatched and you will be able to track the package(s) online. If you have any query about the delivery of your package, please email to us your unique order number and query to CustomerCare@directschoolwear.co.uk; we will investigate immediately and we aim to reply to you within two working days or sooner. |
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