Experience our Quality

If for any reason you are not happy with any item supplied by us, please return it at your cost to us unworn/unused and with original packaging with all the labels still attached within seven working days starting the day after delivery for a full no-quibble refund .via the same channel that you used for payment of the order.
The only exceptions are items of underwear for hygiene reasons.

Returns MUST be sent by post to:

Magic House

1 Streakes Field Road

London

NW2 7GD


Please do quote your original order number and let us know why you are returning the article(s) so that we can make the necessary improvements in our quality or quality of service.  We recommend that you obtain proof of posting from the post office when returning the item(s) and preferably using a service that requires us to sign a receipt on delivery, so you know that we have definitely received the item(s) back. For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.

What about the postage paid for returning the item(s)

If the item was damaged or faulty when you received it, Direct Schoolwear will refund you the full postage as well.  However, if you have changed your mind and do not want the product or if you ordered the wrong size or colour, then Direct Schoolwear will only refund to you the purchase price of the item(s) via the same channel that you used for payment of the order.  For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.

Exchanges and replacements

Please order the replacement article(s) required through the site as normal.  The replacement(s) will be despatched to you as quickly as possible. If the value of the replacement items ordered by you is less than £30.00 then a carriage charge of £2.95 will be payable (only applies to England, Wales and Scotland Lowlands). As soon as we receive your returned item(s) we will immediately process a refund for the returned articles via the same channel that you used for payment of the order. For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.

Cancellations or Alterations

Please contact us by email to CustomerCare@DirectSchoolwear.co.uk as soon as possible after the order has been placed.  We will do everything we can to comply with your request.  However, if the order has already been despatched you will have to return the package or the relevant items from the package as detailed above.  For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.