Customer Care Agents

You can contact our Customer Care Agents at any time during normal working hours, 9.30am to 5.30pm Monday to Friday by telephone on 020 8208 7720 or by email We will respond to your email as quickly as possible but certainly within two working days.

Please feel free to contact our Customer Care Agents:

  • When you want help or advice with items on this website
  • When you have any queries about the order you have placed
  • When you have any queries about the delivery of your order e.g why hasn’t it arrived yet?
  • If you wish to complain about any aspect of our product(s) or service

If you call and all our Customer Care Agents are busy, please leave a message and one of them will get right back to you as quickly as possible.

You can also contact us as follows:


Customer Care:

If you are not happy with the solution offered by Customer Care, please contact

Webmaster: – Harry cannot help you with product or order enquiries

020 8208 7720
Lines are open Monday to Friday 9.30 am to 5.30 pm

020 8208 7708
Lines are open 24/7

Direct Schoolwear
Unit 1 Towers Business Park
Carey Way

Other relevant information:
This site is owned and operated by The British Connection Ltd T/A Direct Schoolwear

Company Registration No: 3034893
VAT No: GB 662 5521 39
Data Protection Registration No: Z9982612