We aim to dispatch all orders within 1 – 2 working days, but please allow up to 7 to 10 working days in the peak Back to School season. Once your package has been dispatched we will send you an email with a link to track your order.

If for any reason you are not happy with any item supplied by us, please return it to us at your cost. unworn/unused and with original packaging with all the labels still attached within 30 days of delivery for a full no-quibble refund via the same channel that you used for payment of the order. The only exceptions are items of underwear for hygiene reasons. Returns MUST be sent by post to: Unit 1 .Towers Business Park, Carey Way, Wembley HA9 0LQ Please do quote your original order number and let us know why you are returning the item(s) so that we can make the necessary improvements in the quality of service or quality of our products. We recommend that you obtain proof of posting from the post office when returning the item(s) and preferably using a service that requires us to sign a receipt on delivery, so you know that we have definitely received the item(s) back. For the sake of clarity, please note that you have to pay the postage or carriage for returning the item(s) to us.

You can contact us by telephone on 020 8208 7720 from Monday to Friday 9:00am to 6:00pm

Direct Schoolwear is committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, once enacted. Looking after your data is very important to us, and we will ensure it is always kept safe and secure. We hope that we explain clearly below that we are collecting it to offer you the best possible ordering experience when purchasing your child's school uniform. For the full details, please visit our site and scroll to the bottom of the home page, then click on 'Privacy policy'

We are an SSL Certified company. The application protocol (also known as HTTP) has changed to HTTPS, where the 'S' stands for 'secure, as above logo.